Need a hand? It's just me.
There's no support department here — every email lands in my inbox and I answer personally. Payments, scheduling, a question about a session, something that went sideways: same address for all of it.
Email hello@benwalther.com
(Emails about a payment or receipt may come from support@benwalther.com — same inbox, same me.)
- Rescheduling a session
- Up to 24 hours before we meet, no questions asked — just email me a couple of new times.
- Refunds
- Within 48 hours of purchase, before the session happens. The full policy lives in the Terms.
- Billing questions
- Receipts come from Stripe. If anything on a charge looks wrong, email me before anything else — it'll be fastest to fix at the source.
Ben Walther · 605 W 9th Street, Unit #1009, Austin, TX 78701